Anyone who has ever worked retail knows that the customer is NOT always right.
It’s a nice idea, a sort of utopian plan for customer service.
But sometimes, customers get it so wrong that you can’t even pretend they were right.
1. Maybe the confusion lies in the fact that the plural is Lego
But it says the number of pieces right on the box!
https://www.reddit.com/r/facepalm/comments/a9u8dk/someone_returned_a_lego_set/?utm_source=share&utm_medium=web2x&context=3
2. And who among us hasn’t broken something glass at Old Time Pottery?
But not on PURPOSE though. Never on purpose.
just heard a customer two aisles over go “hey, i think this is that special glass that doesn’t shatter when you drop it” followed by the sound of shattering glass. i fucking hate retail
— queen of the clouds (@snowibitch) January 27, 2020
3. This one just makes me want to be sick ?
Who taught them so incorrectly?
4. Maybe it wasn’t close enough to its best by date?
Can you imagine?
5. Taking it upon yourself to mix and match
Build your best 6-pack. Really?!
Just had a customer come up and try to purchase this. Said 6 cans of Sprite was too much.
byu/SomLuzur infacepalm
6. When your pizza is just bread
I have questions.
Twitter : Pizza came with no toppings complain
byu/ion_ inUnexpected
7. I really want to know what size they were expecting
Because… Jupiter is… yeah…
8. All I’m saying is math is hard
Especially on an empty stomach.
And sometimes people’s heads are harder.
I once had to remake a man’s nasty footling sub 3 times because I cut it into 1/4th’s instead of just a half and it “wouldn’t fill him up” if he had to eat it in 1/4ths??
— Jo (@jojoachew) September 13, 2018
9. Sometimes plugs are hard too
So close!
The customer complained about the printer not working even though he plugged it in. This picture was sent in our WhatsApp group after my colleague went to him to check.
byu/geekman20 infacepalm
10. The thing about this newfangled technology…
It makes old technology so confusing.
An Amazon question about a, yes you guessed it, camera.
byu/dontfearlionhere infacepalm
11. I bet this guy makes funny jokes about women
And how they don’t know anything about cars…
A customer came into autozone asking for blinker fluid. He handed me this and said it was about half empty
byu/ehanda21 infunny
12. This reminds me of a scene from Little Fires Everywhere
Look, they want what the want, ok? They know what they like.
13. But who would expect cellophane to come in such a large roll?
What are you even going to do with industrial-sized cellophane?
To buy silver wrapping paper…
byu/samfox11223 intherewasanattempt
14. I don’t work for Instacart, but I encounter this a lot
“Yes,” to an either/or question is not an answer!
May seem small, but this happens atleast five times a week with customers on Instacart.
byu/TaviKae inmildlyinfuriating
15. To be fair to the customer, support could have phrased it differently
Or walked them through going to the right place to tell them the model number.
hi thanks for calling how can i help?
customer: i cant shut down my iPhone
me: what iphone do you have
customer: iphone
me: what iphone model
customer: i got an apple iphone ..
me: what iphone model device do you own?
customer: apple-.-
— karlin (@Karlincruzz) November 25, 2020
16. To be fair to the customer again, you’re not really meant to SERVE the bay leaf
Those things aren’t actually edible!
Chipotle customers with no knowledge of what a bay leaf is
byu/whitemike40 infacepalm
Those all gave me the shivers and made me glad I don’t work in retail.
What do you think? Is the customer right no matter what?
Share your thoughts in the comments.
