Depression is one of the most common mental disorders in the U.S., and it’s not as easy as it should be to access help. That leads some people to reach out to some rather, er, unusual sources of help — like a pasta company.

A man texted the customer service line of Stouffer’s, the pasta company. Luckily for him, Sarah, the customer service representative who answered, was surprisingly responsive.

Photo Credit: Facebook

First, the man explained that he was “lonely and depressed and looking for someone to talk with.”

Sarah regrettably explained that her job only allowed her to discuss Stouffer’s products.

So, the man described his problems in pasta terms.

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“Say I was a lasagna with meat sauce, but instead of cooking the way I was supposed to, I was stretched too thin with too many responsibilities and was unable to do everything well, so instead of any part of me cooking correctly, I just ended up messing up and baking poorly in every part of the pan?” he inquired.

“Like, even the parts I normally bake perfectly, because of how much I have to do and how little time I have, even those areas of me were out of whack. How do I get back to the confident and capable lasagna with meat sauce I have always been?”

Sarah responded with some very sage and encouraging advice.

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“It sounds like that lasagna needs to do a reformulation,” she wrote. “Mistakes happen sometimes and it messes everything up when it comes to even cooking but this can be fixed if the lasagna decides to try again. Lasagnas can be fixed.”

The man asked if there’s a limit to how many times a lasagna can mess up before it has to be tossed out. Sarah said no.

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“That’s the spirit!” Sarah wrote in her sign-off. “Give it another go. And as always, we’re here for you 24/7.”

Sarah’s uplifting messages went viral on Facebook with over 20,000 shares.

If only we all had someone like Sarah on-call to help us through our “pasta” problems!