Working in retail is no picnic.
You’re on your feet all day, cleaning up after people whose mama’s didn’t raise them right.
People take out their frustrations on you whether you deserve it or not.
And you’re just expected to take it, all for the low, low price of whatever minimum wage happens to be in your community.
These 15 people tell the truth about their customer service headaches.
1. Rules just get in your way when you’re on the clock
If the corners don’t make sense, you might as well cut them.
Me training a new person at my job:
"So you're not really suppose to do this but this is what I do"
— Mariah Hartjes (@mariah_hartjes) July 17, 2018
2. No one cares about your work-life balance
The company owns you. Simple as that.
When you closed the store last night and had to open the next morning and you feel like you've literally added 50 years to your age pic.twitter.com/K1Uj9zDVS5
— tayla smith (@blondizzy) July 24, 2017
3. They have no respect for your boundaries
They just take and take until your soul has been sucked dry.
i could die and my job would get a ouija board and ask if i got someone to cover my shift
— Matt Savage Symski (@symsmaatt) April 2, 2018
4. But at least you have people to complain to
And they’re stuck there, just like you, so they have to listen.
Venting to your coworkers bc you know they literally can’t walk away and are stuck near you for another 3 hours of this shift: free
— Kels? (@Keally22) November 30, 2018
5. Some people have no sense of humor
Which is a shame, since it makes everything so much more bearable.
i accidentally told a customer their total was $17.76 instead of $17.67 i said “sorry.. just thinking about the declaration of independence i guess” and he did not laugh or smile
— my cute fiend sweet princess (@magictricker) July 25, 2018
6. But it’s okay, as long as there’s one place to hide
Do you have a signup sheet for private time in the freezer, or…?
There’s 7 million people in this world and you think I’m gonna let one customer with a bad attitude to ruin my day??? damn right I am I’ll probably even go cry in the freezer too
— Jenna Cherry (@maybe_jenna) July 14, 2018
7. Some people actually will try to make your job easier
And god bless those people, am I right?
If you don't do this to make the waiter's job easier, I can't be friends w you pic.twitter.com/X7aeorjj8f
— Harrisiñho ? (@lilharryvert) November 15, 2020
8. The younger crowd appreciates how difficult it is
They’re just closer to it and understand what you go through.
millennials: 20% tip is $3.50 but lets give $5 for the hard work!
baby boomers: pic.twitter.com/ANOT6GuOvB
— valerie (@whippintheyam) July 26, 2018
9. Sometimes it pays off
It can be nice to actually have cash on hand.
the only people that will ever have cash on them:
1. drug dealers
— taryn blalock (@tarynblalock) June 13, 2019
10. Except when that cash has been overly handled
Honestly, these days, who wants to touch anything someone else has touched?
Is there anything more vile than customers handing u roasting sweaty coins ???????? keep it mate cya
— liv (@oliv1asmith) March 28, 2018
11. Especially when they wait to hand it too you just a bit too late
I’ve been on both sides of this equation. Oops. Sorry.
Me: opens drawer
Customer: oh wait I have a penny
First of all, I don’t know how to count so ima need you to put that back up! ???
— Moderna Mami ?? (@ZoyeW) May 25, 2020
12. It’s almost a cliche when they demand to see your manager
Because I mean really, what’s that going to solve?
"can I speak to your manager?"
First of all, they're gonna say the same exact thing I just told you and then we'll talk shit about you later..
— Matt? (@MattyLivez) April 17, 2019
13. But the best is when they ask the wrong person
I WISH this was my manager.
My manager was dealing with a mad customer and the customer asks him if he can talk to the manager and my manager was like “yeah one second….” and he does a dramatic ass 360 turn and goes “hi I’m the manager how can I help you today???” LMAOOOO???
— Odogwu ??? (@Olo_Koshio) December 18, 2017
14. The customer cannot handle the truth
Sometimes machines, and Brenda, are wrong.
Just because it's on our website, doesn't mean we stock it in store.
Also, just because your friend Brenda said we stock it, doesn't mean we do. Brenda lies.#retailproblems
— ?♀️ (@Psychoh0ntas) December 6, 2017
15. But they should take your word for it
Because who’s going to know better than you?
Customer: you got these in a sz 9
C: how do you know, you didn't even check?
M: *crying* I live here#retailnightmare
— matt w. (@sporthugs) May 27, 2016
It’s a tough gig, and that’s why these types of jobs often seem to be short-term and low paying.
Maybe if they all got a raise, people would feel like they got better service.
What do you think about customer-facing and retail jobs? Tell us in the comments!